Support Repairs Warranty Service
Start a repair, warranty or service case.
Submit the form below with your serial number and a short description — you get a case number right away, and shipping instructions before anything moves.
Service request
Submit your case.
What happens next.
- Right away. You receive a confirmation with your case number. Use it in any follow-up — and reply with photos or a short video of the issue.
- Triage. The service team reviews your description and confirms whether it's warranty, repair or something we can solve remotely.
- Shipping instructions. If the unit needs to come in, you get an RMA number, the right service-centre address and packing instructions. Do not ship anything before this step.
- Repair and return. You're kept updated through the case, and the unit returns with documentation of the work performed.