Support Repairs Warranty Service

Start a repair, warranty or service case.

One form for repairs, warranty claims and scheduled service. Submit it and the case lands directly with the service team — you get a case number right away and instructions before anything ships.

Before you submit

1. Have your serial number ready

On the label of the drone or ground station, and in your handover documentation. It tells us the exact hardware revision and history of your unit.

2. Describe what happened

What were you doing, what did you expect, what did you see? A few sentences is enough — the service team follows up on the details. Have photos ready; you can send them in your reply to the confirmation.

3. Bought through a distributor?

Your distributor is your first line for warranty and repairs — they handle the case locally on the same process. Find your distributor. On a direct agreement, or not sure? Use the form and we route it.

Service request

Submit your case.

What do you need?

By submitting you agree to ScoutDI's privacy policy. We only use your details to handle this case.

What happens next.

  • Right away. You receive a confirmation with your case number. Use it in any follow-up — and reply with photos or a short video of the issue.
  • Triage. The service team reviews your description and confirms whether it's warranty, repair or something we can solve remotely.
  • Shipping instructions. If the unit needs to come in, you get an RMA number, the right service-centre address and packing instructions. Do not ship anything before this step.
  • Repair and return. You're kept updated through the case, and the unit returns with documentation of the work performed.